TERMS AND CONDITIONS
1. Introduction
Welcome to SAMJAKE LOGISTICS. By accessing our website and utilizing our services, you agree to comply with the following terms and conditions. These terms are designed to protect both our interests and those of our clients.
2. Services Offered
SAMJAKE LOGISTICS provides a range of transportation and logistics services, including but not limited to:
• Pallet deliveries across the UK
• Temperature-controlled transport
• Full and partial load services (FTL/LTL)
• Warehousing solutions
• Hazardous goods transport
3. Obtaining Quotes
Clients can request service quotes through our website or by contacting our customer service team. All quotes are valid for 30 days from the date of issuance and are subject to change based on market conditions and service availability.
4. Booking and Execution of Services
Upon acceptance of a quote, clients must provide all necessary details, including accurate descriptions of goods, pickup and delivery addresses, and any special handling requirements. SAMJAKE LOGISTICS reserves the right to refuse or cancel services if the provided information is incomplete or inaccurate.
5. Payment Terms
• Advance Payment: All services must be paid in full prior to the commencement of transportation unless otherwise agreed in writing.
• Payment Methods: We accept payments via bank transfer, credit/debit cards, and other methods as specified on our website.
• Late Payments: In the event of late payment, SAMJAKE LOGISTICS reserves the right to charge interest at a rate of 2% above the Bank of England’s base rate per annum, calculated daily from the due date until full payment is received.
6. Liability and Indemnity
• CMR Convention: For international road transport, SAMJAKE LOGISTICS operates under the Convention on the Contract for the International Carriage of Goods by Road (CMR), which applies to contracts for the carriage of goods by road between different countries, including the UK. More information on the CMR Convention can be found here.
• Limitation of Liability: Our liability for loss or damage to goods is limited as per the CMR Convention and applicable UK laws. Clients are advised to obtain additional insurance coverage if the value of their goods exceeds these limits.
• Indemnity: Clients agree to indemnify and hold SAMJAKE LOGISTICS harmless from any claims, damages, or expenses arising from the transportation of prohibited or improperly declared goods.
7. Cancellations and Penalties
• Client Cancellations: Cancellations made less than 24 hours before the scheduled pickup may incur a cancellation fee of up to 50% of the service charge.
• Service Delays: While we strive to meet all delivery timelines, SAMJAKE LOGISTICS is not liable for delays caused by factors beyond our control, including but not limited to adverse weather conditions, traffic disruptions, or customs delays.
8. Prohibited and Restricted Goods
Clients must not tender for transportation any goods that are illegal, hazardous (unless properly declared and packaged), perishable (without prior agreement), or otherwise restricted by law. SAMJAKE LOGISTICS reserves the right to refuse or halt the transportation of such goods.
9. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Amendments
SAMJAKE LOGISTICS reserves the right to amend these terms and conditions at any time. Clients will be notified of significant changes via our website or direct communication.
11. Contact Information
For any questions or concerns regarding these terms, please contact us at:
• Email: info@samjake.uk
• Phone: +44 7776 1000 96
• Address: London, W1S 4JL, United Kingdom
By engaging with SAMJAKE LOGISTICS, you acknowledge that you have read, understood, and agree to these terms and conditions.
